The Error of Expecting The "Negative"
Update: 2025-09-25
Description
Two recent incidents served as "wake-up" calls to me. I was bracing myself to soon be the recipient of two instances es of negative customer service behavior. In both cases I was wrong ... very wrong. Known for an upbeat and proactive person, I was disappointed in myself for entertaining these two opportunities in such a poor fashion. I promised myself to do better moving forward. Take a listen.
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